Privacy Policy

Effective: 14 July 2026

nookstor (“nookstor”, “we”, “us”) operates the nookstor marketplace — a private, referral-based platform for micro home businesses (“vendors”) and their customers. This policy explains what information we collect, how we use it, and the choices you have. By using nookstor, you agree to this policy.

1Information we collect

We collect only what's needed to run the marketplace:

• Account information: your mobile phone number (used to sign in with a one-time code) and your name.
• Vendor information (if you run a shop): business name, business address, business phone number, category, description, delivery details, UPI ID, and an optional GST number.
• Customer information: a delivery address you provide, and which vendors' circles you've joined.
• Order information: items, amounts, delivery method, and order status.
• Usage & device information: basic technical data (such as app/browser type and log data) needed to operate and secure the service.

2How we use your information

• To create and manage your account and let you sign in.
• To connect vendors with the customers in their private circle and process orders.
• To generate UPI payment links, calculate platform fees, and produce billing.
• To send order and account notifications.
• To keep the service secure, prevent abuse, and comply with law.

We do not sell your personal information, and we do not run third-party advertising on your data.

3Payments

All payments on nookstor are made by UPI, directly between the customer and the vendor. nookstor does not hold, receive, or process customer payments and does not store card or bank details. We generate a UPI deep-link containing the vendor's UPI ID and the order amount; the payment happens in your own UPI app. nookstor's own platform fee to vendors is billed separately and may be processed by a third-party payment provider.

4Sharing & disclosure

• Between vendor and customer: a vendor sees the customer's name and delivery address for fulfilment. A customer's phone number is never shown to a vendor, and a vendor's personal contact details are never shown to customers.
• Service providers: we use trusted providers for hosting, messaging, and payment processing, who may handle data on our behalf under appropriate safeguards.
• Legal: we may disclose information where required by law or to protect rights, safety, and the integrity of the service.

5Notifications

We send order and account updates in-app and, where enabled, via push notifications and/or messaging. You can control notification permissions in your device or browser settings.

6Retention

We keep your information for as long as your account is active and as needed to provide the service, meet legal and tax obligations, resolve disputes, and enforce our agreements.

7Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, but we work to safeguard your data.

8Your rights

You may request access to, correction of, or deletion of your personal information, subject to legal limits. To make a request, contact us at the address below.

9Children

nookstor is not directed to children under 18, and we do not knowingly collect their information.

10Changes to this policy

We may update this policy from time to time. We'll post the updated version here with a new “last updated” date; significant changes may be communicated in the app.

11Contact

Questions about this policy or your data? Email us at hello@nookapp.store.